Return & Exchange Policy
This Return & Exchange Policy standardizes the application conditions, valid time limit, processing procedures, and liability division for return and exchange services of all keyboard products sold on our platform, aiming to protect the legitimate shopping rights and interests of customers and ensure standardized and orderly after-sales service operations. This policy applies to all keyboard products and supporting accessories purchased through official store channels. By completing order payment and product purchase, all users voluntarily recognize and abide by all return and exchange rules stipulated in this policy, and all after-sales processing shall be implemented strictly in accordance with unified standards.
We provide a 30-day valid return and exchange period for all products, calculated from the date when customers sign for and receive the package. All products applying for return or exchange must meet intact commodity standards: the product is unused, free of artificial damage, water immersion, extrusion deformation, and scratch wear, with complete original packaging, matching accessories, instruction manuals, and product labels. Products damaged by improper use, artificial collision, private disassembly, and unauthorized modification are not eligible for free return and exchange. In addition, personalized customized keyboards and special clearance products are non-returnable and non-exchangeable, with relevant marks displayed on the corresponding product pages.
We divide return and exchange scenarios into merchant liability and customer liability for differentiated processing. If the product has inherent quality problems such as unqualified functions, key failure, circuit failure, factory defects, or product damage and missing accessories caused by transportation packaging problems, all belong to merchant liability. We will bear the full return and exchange shipping fees, and provide free replacement, full refund, or fault maintenance services according to customer demands. Customers need to provide real and effective product fault pictures and videos for verification, and we will complete review and processing within three working days.
If customers apply for return or exchange due to personal reasons such as inappropriate style, unsatisfactory hand feel, and mismatched use scenario, the products must meet the intact return standard, and customers need to bear the generated return and exchange shipping fees and handling costs. After receiving and inspecting the returned products to confirm no artificial damage or performance loss, we will complete the refund or exchange operation within five working days, and the funds will be returned to the original payment channel. We strictly prohibit malicious return and exchange behaviors. For users who repeatedly apply for abnormal after-sales or violate policy regulations, we reserve the right to reject their applications and terminate platform service qualifications.